At USRider, the safety of our Members and their Horses are our top priority. To help us keep the focus on, as well as show our respect to, these invaluable components of USRider, we capitalize the words "member" and "horse" where these words relate to our membership program.

USRider endeavors to provide complete and precise information in all communications. The USRider Service Contract governs the relationship between USRider and its Members, and provides the complete and accurate description of benefits, and shall be deemed to control in the event of any inconsistencies.

Signing Up

Member Benefits

Who is Covered

Associate Members

Vehicles Covered

Road Service

Commercial

Other

 

desc

 

How much does USRider membership cost?
The price for an Individual Membership is $139 annually plus a $29 activation fee. If you add an Associate Member when joining we will waive all activation fees.
BACK TO TOP

When does USRider coverage take effect?
Your USRider Membership(s) will be effective 24 hours after joining. Upon approval you will receive an e-mail with your Membership information. 
BACK TO TOP

When will I receive my USRider Membership Kit?
You will receive your Membership Kit in the mail in approximately 7-10 business days.

BACK TO TOP

What is the "activation fee"?
We charge an activation fee to process and open a new membership. You would not pay this fee again unless your coverage has lapsed for more than 30 days.

BACK TO TOP

How far will USRider tow?
The program provides for up to 100 miles of free towing for your tow vehicle and/or horse trailer ($400 max. per incident) to the destination of your choice by an authorized tow truck. If a second tow vehicle is required, USRider will provide a second identical towing benefit.

BACK TO TOP

How does the up to $200 road service benefit work?
At USRider, we handle each disablement involving a tow vehicle and horse trailer as if it were an 18-wheeler. In many cases, it is better not to tow – especially with horses on board. In the event that your vehicle becomes disabled when you are trailering horses, if it is possible for us to facilitate a roadside repair and avoid towing, we'll pay a service benefit of up to $200 per incident – excluding parts and fluids. In the event the repairs are unsuccessful and towing is still required for this disablement, the cost of repairs (up to $200) is deducted from the towing benefit.
BACK TO TOP

How many disablements am I allowed each year?
We do not set specific limits. However, in order to maintain fair and reasonable membership dues for all Members, we review all unusual frequency of claims based on average Member claims. Usage of services that we consider excessive may result in limitations of the number of claims allowed, non-renewal, or cancellation of membership. Excessive use of the plan usually indicates a vehicle is in need of maintenance or repair.
BACK TO TOP

Does USRider have coverage in my area?
Yes. USRider is administered by Nation Motor Club Inc., DBA Nation Safe Drivers, one of America's oldest motor plan providers chartered in the 1920s. As a USRider Member, you have an extensive network of dedicated service professionals ready to assist you throughout the United States and Canada. Additionally, at USRider we pay the service providers' "going rate," and are free to go outside our network at anytime to provide our Members with the quickest response time.
BACK TO TOP

How does your emergency stabling work?
When you have an emergency that requires an unscheduled overnight stay, we will contact local stabling facilities to arrange stabling for your Horse(s). Costs associated with emergency stabling are not covered. Please click here if you would like more information about joining our stabling database.
BACK TO TOP

What if my friend is driving my truck and trailer?
This situation would not be eligible for coverage under your membership. The person driving your truck would need a USRider Membership to be covered when you are not present. At USRider, we cover our Members in any non-commercial vehicle they are traveling in, even if they are not driving, but the Member must be present for coverage to be applicable.
BACK TO TOP

I occasionally haul my friend's horse. Am I covered?
Yes. We will provide roadside assistance no matter the ownership of horses as long as our Member is present. However, USRider has been especially created for the owner and their Horse(s). USRider coverage is not applicable for commercial carriers or haul for hire.
BACK TO TOP

Are employees covered if they haul my Horse in my truck and trailer?
No. USRider membership is designed for the Members and their Horses. Our Members are covered in any vehicle they are traveling in; however, they must be present for coverage to be applicable.
BACK TO TOP

Does this membership cover any member of my family?
No. USRider membership is for the named Member and their Horses. Eligible family Members, such as dependent children, and a spouse or domestic partner, may be added to any plan as an Associate Member.
BACK TO TOP

Can I add my spouse or child at a discounted rate?
Yes. Individual Members can add Associate Memberships at the reduced rate of $79 annually – if you add an Associate Member while joining, we are currently waiving any activation fees.
BACK TO TOP

How do you define an Associate Member?
An Associate Member is your spouse or domestic partner who is a resident of the same household; your child, who is a resident of the same household and under the age of 19; or your child, whose primary residence is the same household, and who is a tax dependent of the "Member," is considered a full-time student at an accredited college or university, and is 25 years of age or younger.
BACK TO TOP

What is the difference between a Primary and an Associate membership?
There is no difference in coverage. An Associate Member enjoys all the same valuable USRider benefits and coverage as Individual/Primary Members – at a reduced rate!
BACK TO TOP

Does USRider cover my truck and trailer?
Yes and no. We cover the truck and trailer when the Member is present. USRider membership is for the Member – not for a particular vehicle or trailer.
BACK TO TOP

Will you tow a loaded horse trailer?
Yes, we will tow your trailer with your Horse(s) in it, unless it can no longer be used to safely transport your animal(s). In that instance, we will locate alternate transportation for your Horse(s).
BACK TO TOP

Does USRider cover me only when I am towing my horse trailer?
We cover you in any non-commercial vehicle you are in, regardless of whether you are towing a horse trailer – or whether you are driving. Our Members only need to be present in the vehicle at the time of disablement for coverage to be applicable.
BACK TO TOP

Will you cover me if I am towing my Horse trailer with my motor home?
Yes. We are set up to cover heavier tow vehicles. Additionally, we will cover our Members in any non-commercial vehicle they are traveling in - even if they are not driving. Our Members only need to be present in the vehicle at the time of disablement for coverage to be applicable.
BACK TO TOP

Will USRider cover me when I tow my non-horse trailer?
Our current Membership Agreement allows for the service for non-horse trailers, as long as they are not being used for commercial or business purposes.
BACK TO TOP

Does USRider cover vehicles with dual wheels?
Yes, as far as we know, USRider is the only motor plan that will service vehicles with dual wheels.
BACK TO TOP

I just purchased a new horse trailer. Do you need the make and model?
Congratulations on your new acquisition! You do not need to contact us, as we do not keep track of tow vehicles and/or horse trailers. We cover you in any non-commercial vehicle you are traveling in, even if you are not driving - you only need be present. However, when you do purchase a new trailer, we'd be happy to supply you with some new trailer safety decals upon request.
BACK TO TOP

Must I disconnect the trailer for service?
Disconnecting a trailer from a tow vehicle with animals should only be done as a last resort. As you can imagine, each situation is different. We prefer to attempt a repair and avoid towing when possible - especially when animals are aboard. When towing is the only course, we have had great success towing a truck and trailer in tandem to a place of safety where a repair can be made, and/or other options can be explored. Our primary concern is getting you and your Horse(s) off the highway and to a place of safety.
BACK TO TOP

Do your service personnel have experience with horses?
No. Providing service to all of North America makes it impossible for us to utilize only personnel that are experienced with horses. However, our Member Care Specialists are specially trained and our service personnel are experienced in automobile service, towing and recovery.
BACK TO TOP

How long does it take for help to arrive after I call USRider?
The motor plan industry standard is one hour for response and while each disablement has its own unique set of circumstances, we consistently beat that time with many responses in as little as 20 minutes. However, in the unusual event that you can get someone else to reach you more quickly, we'll reimburse you or gladly issue a purchase order so you can sign and drive.
BACK TO TOP

What kind of service vehicle will you send out?
Our Member Care Specialist will inquire about the nature of your disablement and the type of vehicle you are calling about and dispatch a service vehicle capable of the services needed.
BACK TO TOP

What if USRider cannot locate a service provider to help me?
In rare cases, our Members are able to obtain service before our Call Center can locate an available service provider. In those cases, our Members pay for the service, mail within 30 days an original receipt (which is in the Member's name) marked paid, and we will reimburse their expenses up to the benefit limit.
BACK TO TOP

What if I cannot be with my vehicle?
For several reasons, including security and liability purposes, our Membership Agreement specifies that the Member must be present when service is rendered.
BACK TO TOP

Can I call ahead for service?
Regretfully, we do not permit advanced reservations for service. When you are ready for service, simply dial the emergency number on the back of your card and we will be pleased to assist you.
BACK TO TOP

I'm a trainer and haul horses for clients. Am I covered?
Regretfully, this situation would be considered commercial, or haul for hire, and is not currently covered under our plan.
BACK TO TOP

At my boarding operation, we use our trailer to haul clients' horses. Is this covered?
No. This is considered commercial use in view of the fact that you are using USRider in connection with a business.
BACK TO TOP

Why does USRider exclude business, commercial and professional use?
USRider was created for the personal use of our Members and their Horses.
BACK TO TOP

My vehicle has commercial license plates. Do I qualify for USRider membership?
Yes, our commercial restrictions pertain to the actual use of
the vehicle.
BACK TO TOP

How do you define professional use?
We do not follow guidelines set forth by many of the equine groups and associations. As it relates to our program, we believe professional use means hauling horses in connection with a business and/or deriving income from such activities.
BACK TO TOP

Will USRider replace my existing auto insurance?
No. USRider does not serve as automobile insurance. USRider is a motor plan that provides emergency roadside assistance and other equine travel benefits. (For a list of benefits, see the Member Benefits area of this website.)
BACK TO TOP

Will my current motor plan assist me when towing my horse trailer?
We are not aware of any other motor plan that provides coverage for animals being towed in trailers. However, we recommend that you contact your current motor plan to inquire about their coverage, or review their service contract.
BACK TO TOP

My current motor plan doesn't cover horses, but I trust them. Why should I switch?
We are in our fourteenth year of operation, and we handle thousands of disablements annually with great precision. Moreover, we have attained one of the highest member satisfaction ratings in the motor plan industry. USRider is a motor plan created for Horse owners by people who own and love horses.
BACK TO TOP

Who should belong to USRider?
Anyone who owns, or has the potential for traveling with, a horse should join USRider.
BACK TO TOP

Is USRider membership guaranteed?
Your satisfaction is guaranteed. The USRider Member Benefits are clearly detailed with no fine print in our Membership Agreement which is provided in the Membership Kit. If you are not completely satisfied with the USRider roadside assistance program, simply write "cancel" on the Membership Agreement and return within 30 days of joining for a full refund of the membership fee.
BACK TO TOP

How does your program work?
As a USRider Member, when you have a disablement, simply call the emergency toll-free number on your membership card and a service vehicle will be dispatched to your location.
BACK TO TOP

How long has your organization been in existence?
Our program began operations on January 1, 2002, and we have thousands of Members all across the United States, Canada and Alaska.
BACK TO TOP

Does USRider cover equine mortality?
Your USRider Equestrian Motor Plan membership does not provide coverage for equine mortality. However, equine mortality insurance is available through USRider Insurance Services. For more information or to obtain a quote for equine mortality insurance, please visit our Equine Mortality Insurance page (link to   http://www.usrider.org/insurance/mortality) .
BACK TO TOP

Is there a deductible?
No. Our Members simply sign and drive up to the plan's covered limits. In rare instances, a service provider may require payment on the scene. In those cases, the Member simply mails a copy of the paid bill for reimbursement.
BACK TO TOP

Do you provide trip planning?
No. However, when you have an emergency we will arrange emergency stabling. USRider Members receive a 20 percent discount on the highly regarded Nationwide Overnight Stabling Directory. More information about this benefit can be found in the Winner's Circle Advantage program. Visit the Member's area on our website.
BACK TO TOP