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Delivering White Glove Service to Our Members In Need

A significant investment into upgrading the way we provide emergency dispatch services to our members has resulted in a roadside assistance experience that is second to none in the industry. Rather than taking our word for it, we want to give our former members a chance to experience this with a special reactivation offer.  Our new improvements for 2022 include:


New in-house 24/7 dispatch team staffed by experienced horse owners and enthusiasts

Our new in house dispatch team, led by over 30 years experience in the roadside assistance industry, will go above and beyond to assure we find you service in the safest, most efficient manner to get you back on the road as quickly as possible.

New dispatch system providing streamlined call handling, service tracking and follow up

We've built a state of the art dispatch system to efficiently locate our most qualified service providers, track provider locations and follow up with status updates.

Gold Star provider certification to prequalify providers and track performance

Our proprietary service provider ranking system will track performance history on our regular providers, automatically suggesting the highest ranking providers in your disablement area to our dispatch team.

24/7 concierge service for assistance with equestrian travel needs

Need stabling, vets or farriers while traveling? Our 24/7 concierge service will provide recommendations and arrangement assistance when in need of these additional services while traveling.

Mobile app for service requests and tracking, and membership management 

Our new mobile app will allow you to request service, track your provider through real time mapping, receive updates and manage your membership.

New discount partners with more access to products and services you need

We are continuously working to add more to your membership with new benefit partners such as travel, tack, apparel, trailer accessories, training and more.

What Our Members Are Saying:

"Everyone was extremely professional and helpful; from the women who first took my phone call to the service man who changed my tire. Both of these individuals followed up several times after the incident was reported to make sure that I knew exactly what they were doing and when my tire would be fixed. Fantastic service!"

- Elizabeth M. - South Carolina Jan 2022


“We ended up not needing the trailer portion of the USRider plan, which is why we got it in the first place, but the whole experience was exponentially better than any time I’ve had to call AAA. I really appreciated that it felt like you guys cared about the situation, and I love that the very first question asked when I call is “are you and your horses safe?”. I signed onto the service for one particular long drive with the trailer but will be renewing when the year is up!!”

                                                                                                                                              - E Lorusso, Boonsboro, MD   June 2022


Our commitment remains the safety and security of our members and their horses. Travel with peace of mind knowing that we are dedicated to the continuous improvement of our staff and systems to provide a level of roadside assistance service that is unmatched in the industry.