DELIVERING WHITE GLOVE SERVICE TO OUR MEMBERS IN NEED
A significant investment into upgrading the way we provide emergency dispatch services to our members has resulted in a roadside assistance experience that is second to none in the industry. Rather than taking our word for it, we want to give our former members a chance to experience this at no cost for 2 months. Our new improvements for 2022 include:
New in-house 24/7 dispatch team staffed by experienced horse owners and enthusiasts
Our new in house dispatch team, led by over 30 years experience in the roadside assistance industry, will go above and beyond to assure we find you service in the safest, most efficient manner to get you back on the road as quickly as possible.
New dispatch system providing streamlined call handling, service tracking and follow up
We’ve built a state of the art dispatch system to efficiently locate our most qualified service providers, track provider locations and follow up with status updates.
Gold Star provider certification to prequalify providers and track performance
Our proprietary service provider ranking system will track performance history on our regular providers, automatically suggesting the highest ranking providers in your disablement area to our dispatch team.
24/7 concierge service for assistance with equestrian travel needs
Need stabling, vets or farriers while traveling? Our 24/7 concierge service will provide recommendations and arrangement assistance when in need of these additional services while traveling.
Mobile app for service requests and tracking, and membership management (May 2022)
We are finalizing development of a new mobile app that will allow you to request service, track your provider through real time mapping, receive updates and manage your membership.
New discount partners with more access to products and services you need
We are continuously working to add more to your membership with new benefit partners such as travel, tack, apparel, trailer accessories, training and more.
” I cannot say enough positive things about this company, and I recommend this service to anyone with a horse. Your rep was amazing and your network was fantastic. Thank you so much for saving our skin and taking care of my boy. I could not be any happier.”
– M Fleurissaint, Canon City CO Nov 2021
“Everyone was extremely professional and helpful; from the women who first took my phone call to the service man who changed my tire. Both of these individuals followed up several times after the incident was reported to make sure that I knew exactly what they were doing and when my tire would be fixed. Fantastic service!”
– Elizabeth M. – South Carolina Jan 2022
Our commitment remains the safety and security of our members and their horses. Travel with peace of mind knowing we are dedicated to the continuous improvement of our staff and systems to provide a level of roadside assistance service that is unmatched in the industry.
