Delivering White Glove Service To Our Members In Need
As fellow horse owners, we understand the importance of feeling safe and secure when traveling with our horses. At USRider, we have been committed to providing this safety and security to our members for over 20 years. As part of this ongoing commitment, we have made a significant investment into upgrading the way we provide emergency dispatch services to our members. These upgrades to our dispatch process and systems will provide white glove level service that is second to none in the roadside assistance industry. Our new improvements for 2022 include:
New in-house 24/7 dispatch team staffed by experienced horse owners and enthusiasts
Our new in house dispatch team, lead by over 30 years experience in the roadside assistance industry, will go above and beyond to assure we find you service in the safest, most efficient manner to get you back on the road as quickly as possible.
New dispatch system providing streamlined call handling, service tracking and follow up
We’ve built a state of the art dispatch system to efficiently locate our most qualified service providers, track provider locations and follow up with status updates.
Gold Star provider certification to prequalify providers and track performance
Our proprietary service provider ranking system will track performance history on our regular providers, automatically suggesting the highest ranking providers in your disablement area to our dispatch team.
24/7 concierge service for assistance with equestrian travel needs
Need stabling, vets or farriers while traveling? Our 24/7 concierge service will provide recommendations and arrangement assistance when in need of these additional services while traveling.
Mobile app for service requests and tracking, and membership management (March 2022)
We are finalizing development on a new mobile app that will allow you to request service, track your provider through real time mapping, receive updates and manage your membership.
New discount partners with more access to products and services you need
We are continuously working to add new benefit partners to your membership on travel, tack, apparel, trailer accessories, training and more.
What Our Members Are Saying:
” I cannot say enough positive things about this company, and I recommend this service to anyone with a horse. Your rep was amazing and your network was fantastic. Thank you so much for saving our skin and taking care of my boy. I could not be any happier.”
– M Fleurissaint, Canon City CO Nov 2021
“Everyone was extremely professional and helpful; from the women who first took my phone call to the service man who changed my tire. Both of these individuals followed up several times after the incident was reported to make sure that I knew exactly what they were doing and when my tire would be fixed. Fantastic service!”
– Elizabeth M. – South Carolina Jan 2022
Our commitment remains the safety and security of our members and their horses. Travel with peace of mind knowing we are dedicated to the continuous improvement of our staff and systems to provide a level of roadside assistance service that is unmatched in the industry.